FAQs

⇒ Can I apply for trial work?
Yes, we provide trial work for absolutely FREE to the new clients to allow them judge our quality before deciding to place order. However, we offer no payment required before your job is Done so there is no risk from your side. You pay only when you receive the completed images and are happy with the quality.

⇒ Where can I send my Sample Photos?
You can send directly at [email protected] We will email you when we receive your photos. You can also send your photos via Send your Photos Here.

⇒ How can I send bulk Photos?
We can provide you either a Dropbox account or give you an File Transfer Protocol FTP account for you to send.

⇒ How will i know my photos are done?
We’ll send you an email when photos are done.

⇒ What is your turnaround time?
Turnaround time depends on the complexity level of your images and the quantity. We deliver most jobs within 12 hours but if you send say for example 5, 10 or 20 image, we may deliver within one hour or two. We also appreciate our client’s urgency, so if you have any urgent job, just let us know and we will put high priority on that to finish ASAP without any extra fees. We let you know the turnaround time along with the quotation once we receive your images.

⇒ What are your payment methods?
We highly recommend Paypal International Transfer Paypal International Transfer.

⇒ Why choose Photo Editing Point?
High Quality, Great Customer Service and the longer our business relationship, prices go lower.

⇒ What happens if I find problem with any completed image?
At Photo Editing Point, we deal with your images very carefully with highly skilled DTP professionals and we do not expect this to happen. However, in the unfortunate event just drop us an email and we take that very seriously to redo as soon as possible. Obviously redo a job is absolutely FREE.

⇒ How does Photo Editing Point work?
Simply send your photos to [email protected] and we’ll provide you the cost.

⇒ How do you guarantee 100% accuracy in your work?
All the PEP professionals at Photo Editing Point are specially trained in the field they are working on and have several years of work experience. Moreover, we check all images for three times before sending to the client. We always look to build long time relationship with our customers so we try our best to provide as best quality work and service as possible.

⇒ Do you have any minimum order requirement?
No, you can send any amount of image you want. We always appreciate your business and try our best to provide as easy and flexible service as possible.

⇒ What are your working hours?
Our production team works 24/7 and 365 days a year.

⇒ What file type can I send you?
You can send us any type of file, whether it is JPG, TIFF, PNG, PSD, EPS. or Other However, to save your uploading time as well as ours, it is recommended that you send JPG files if it is ok with your end requirement. But of-course it is up to you which format you would prefer.

⇒ What formate will the completed files be?
It depends on the type of your job. We provide almost any kind of format. If you need just a clipping path, then JPG is fine, but if you need masking then PNG, PSD or TIFF would be perfect. You can let us know which format you want and we will do that for you.

⇒ Will my images be used for commercial purposes?
Absolutely not. We are committed to our clients that we will not sell or share any images without their consent, except the trial work that we normally use into our website as for work sample. But you can also stop that by sending us an ema

⇒ Are my images secure with you?
Yes, 100%. All of our personnel are signed on a non-disclosure bond that they will not take any image out of the workplace and not use or sell in any situation. Our equipments are also protected by firewall for both inbound and outbound security and we have the latest anti-virus protection in all computers.

⇒ Is my FTP account secure enough?
Yes, we create individual FTP account for each and every customer with their unique username and password. Only you and ourselves get access to that FTP account.